Need help?

Frequently asked questions


How do I create an exchange request?

Select an exchange direction, enter the amount, and complete your email address and sending and receiving wallet, card, or account details. Click “Exchange now” to view payment details. Copy the details, pay through your bank or payment system, then return and click “I have paid”. New cards may require one-time verification.


How long does processing take?

Manual processing normally takes 5 to 20 minutes after payment is received. A first request from a new Yandex.Money wallet may be frozen for 48 hours for security. Perfect Money may occasionally hold a transfer for verification.


What is the minimum exchange amount?

The minimum amounts are 150 RUB, $3, or 0.01 bitcoin.


What does “Frozen” mean?

A first request from every new Yandex.Money wallet is frozen for 48 hours for security. It is processed within 5 to 20 minutes after that period.


What is a Bitcoin confirmation?

A Bitcoin transfer must be included in a block to be confirmed. Our service has requires two Bitcoin network confirmations before processing a request.


How can I track my request?

Track requests in the “My requests” section of your account. You will also receive an email when the status changes.


I paid, but funds have not arrived

Check that your recipient details and our payment details were entered correctly and that funds were debited. A bank or payment system may delay a transfer. If necessary, contact its support team or our online support.


Why is processing taking so long?

Make sure that you clicked “I have paid”, the funds were debited, and all payment details are correct. Delays can also be caused by the Yandex.Money security freeze or Perfect Money verification.


Why is card verification required?

Verification confirms that a card belongs to its owner. Take a photo of the card front with the card number and holder name readable, against a monitor with https://www.coinix.me open.


How does the referral program work?

Registered users receive a referral link and promotional materials. Rewards are paid from the Service’s profit for exchanges completed by customers who use that link; no reward is paid where the Service commission is zero.